Frequently Asked Questions

Everything you need to know about your Mitchell haul

How long does shipping take?

Standard UK shipping typically takes 3-5 working days, while international orders can take between 7-14 working days depending on the destination and customs processing.

Are Made By Mitchell products cruelty-free?

Yes, we are proud to be a 100% cruelty-free brand. We do not test our products or ingredients on animals, nor do we appoint others to do so on our behalf.

Can I return my order if I change my mind?

Due to hygiene reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 14 days of receipt.

What should I do if my Blursh arrives damaged?

We are sorry to hear that! Please email our customer service team at [email protected] with your order number and a photo of the damaged item so we can arrange a replacement.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.

Do you offer professional discounts for MUAs?

We frequently run promotions and bundles designed for professional kits. Please sign up for our newsletter to be the first to know about our upcoming Pro programs and exclusive industry discounts.